CPD Certified Customer Service Training Online Course
Team building and ensuring strong customer service training skills for your staff members is vital for keeping your new and existing customers happy and essential for the success of your hospitality business, which can help to create a good working atmosphere and help to increase workplace productivity.
We offer an online customer service training programme that is CPD certified and is an ideal learning platform for hotel staff, managers, hotel receptionists, or anyone who works within the hospitality environment and would like to gain customer service certification.
Training is conducted using video based instruction and through your own secure training area and this course is available with free customer service training videos, which are easy to understand and can be paused or rewound as you progress, so that you can gain a better understanding of the course content and structure.
Course Content & Registration
- Video based training
- CPD certified
- Over 70 minutes of training video
- Print your certification on completion
- Course Fee: £25 + vat
- What is customer service training?
- The goals of a great service
- Discovering & understanding needs
- Delivering maximum levels of service
- Making customers feel great from the start
- Communication skills
- Non-verbal communication
- Body Language
- Dealing with complaints
Once you have successfully completed our online customer service course programme you will be able to either download, or print your customer service training certification.
This customer service online training programme is an ideal training solution for hotel managers & staff, hotel receptionists, or anyone working within hospitality, as you need to ensure that your staff hold the best customer relations and have up to date customer service training to ensure the continued success of your business.
If you would like any additional information see our Customer Service Training Course page.
Additional Online Training Available
We have many additional online training courses available and below are some of our most popular. Click the image to be taken to the simple registration page, or you can click the course text to be taken to the course page for a full course description.
If you would like any additional information this course, or any of the additional online training courses we have available we can be contacted through our contact us page.