CPD Certified Customer Service Training, Hotels, Hospitality Online Course

Having great customer service training within hotels is important and essential for the success of your business. Within the hotel and hospitality environment the general public normally see persons at reception as a first instance and having your employees trained to deal with the general public is at the forefront of good customer relations and will also help you retain your existing customer base.

We offer an online customer service training programme that is an ideal learning platform for hotel staff, hospitality workers, receptionists, waiters, waitresses, or anyone working within the hospitality or hotel environment.

CPD certified customer service online training course, ideal for hotels & hotel receptionists, hospitality workers, waiters, waitresses.

Register & Start

  • Video based training
  • CPD certified
  • Over 70 minutes of training video
  • Print your certification on completion
  • Course Fee: £25 + vat

Customer service online training course, suitable for hotels and hospitality, click here to register and start

Additional Information

Our online customer service training for hospitality industry course programme will not only help your hotel staff & receptionists to improve your working relationships, but also help to keep and retain existing.  On successful completion of this training programme you will be able to print your customer service certification.

Our training course is conducted online using video based training instruction with free customer service training videos, which can be paused or rewound to gain a better understanding of the course content and structure as you progress through the course.

Complete the simple registration process and register, by clicking the “Register Now” button.

This online course is also available with CPD time credits and is an ideal learning platform for hotel staff and receptionists, hospitality workers and sales, or anyone who is required to hold valid and up to date customer service training course certification.

Learn customer service skills & get certified now

CPD certified, video based learning, print certification on completion

Course Content, Click here to view

  • What is customer service training?
  • The goals of a great service
  • Discovering & understanding needs
  • Delivering maximum levels of service
  • Making customers feel great from the start
  • Communication skills
  • Non-verbal communication
  • Body Language
  • Dealing with complaints

This online customer service training hotel staff course programme is an ideal learning platform for hotel receptionists, hospitality hotel cleaners, office staff, front desk personnel, secretaries, and more.

Our online training is conducted through your own secure training area, once you have completed the simple registration process. Each training section has it’s own video section and each customer service video can be paused or rewound to gain a better understanding of the training course content and structure.

Additional E-Learning Programmes

We offer many more courses and some of our popular e-learning programmes are listed below. Click the image to be taken to the simple course registration page, or click the text link for additional information.

If you would like and additional information regarding any of the e-learning programmes that we offer, please contact us through our contact us page.