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Online Customer Service Course, CPD Certified Training

Having great customer service is essential to your business and having staff that are suitably training to deal with new and existing customers, or the general public is at the forefront of good customer relations. This is important not only for the health of your business, but also this will help you retain your existing customer base.

CPD certified customer service online training course, ideal for hotel receptionists, doctors, dental surgeries, office staff, secretaries, receptionists, sales staff, managers, shop assistants and retail staff.

Register & Start

  • Video based learning
  • CPD certified
  • Over 70 minutes of video
  • Print your certification on completion
  • Course Fee: £25 + vat
Customer service online training course, cpd certified click here to register and start

Additional Information

Our customer service online training programme will help you keep and improve relationships with your customers and on successful completion of this training programme you will be able to print your customer service certification.

Our online customer service training programme is available with CPD time credits and is an ideal training platform for hotel receptionists, sales staff, doctors & dentists reception staff, secretaries, teachers, or anyone who is required to hold valid and up to date customer service certification.

Register and start by clicking the “Register Now” button.

Learn customer service skills

Get certified now with our CPD certified customer service training programme

Course Content, Click here to view

  • What is customer service?
  • The goals of great customer service
  • Discovering & understanding customer needs
  • Delivering maximum levels of customer service
  • Making customers feel great from the start
  • Communication skills
  • Non-verbal communication
  • Body Language
  • Dealing with customer complaints

Your online training is conducted through your own secure training area and each section video can be paused or rewound as you progress, so that you can gain a better understanding of the course content and structure of the course.

This customer service online course programme is an ideal learning platform for hotel, doctors and dental receptionists and managers, office staff and secretaries, car sales, retail sales and shop assistants, waiters and waitresses, or anyone who would like to gain valid and up to date certification for customer service.

Once you have started your programme you can leave the course at the end of each part section, log out from your secure training area and return another day, the course will resume from where you originally left.

Our programme is available with free customer service training videos, which are easy to understand and can be paused or rewound so that you can gain a better understanding of the course content and structure as your progress through the course.

This e-learning course is an ideal training solution and learning platform for dentists, doctors and hotel receptionists, tele-sales personnel, secretaries, driving instructors, shop assistants, or any person who deals with the general public and is required to hold valid customer service certification.

Additional E-Learning Programmes

We offer many more online courses, again that are completed through your own secure training area and some of our popular programmes are listed below. Click the image to be taken to the simple course registration page, or click the text link for additional information.

If you would like and additional information regarding any of the online training programmes that we offer, please contact us through our contact us page.